Clear, Fair Terms for Every Journey with ASF Viertel RoadCare
We believe in transparent service terms that protect both our valued customers and our commitment to professional roadside and digital toll support across Austria.
Service Terms and Conditions Overview
At ASF Viertel RoadCare GmbH, our primary goal is to provide reliable, efficient, and transparent services to all motorists across Austria. This section outlines the general terms applicable to all our services, ensuring a clear understanding of our mutual obligations and responsibilities.
By engaging with any service offered by ASF Viertel RoadCare GmbH, including 24/7 roadside assistance, emergency towing, or digital toll support, you agree to these comprehensive terms and conditions. These terms govern the contractual relationship between you, the customer, and ASF Viertel RoadCare GmbH. Acceptance is implied upon your request for service and our dispatch of assistance. We reserve the right to modify these terms with prior notification, typically via updates on our official website or direct communication for significant changes.
- Customer Obligations: Provide accurate vehicle and location details, ensure safe access for our technicians, and adhere to payment schedules.
- Service Provider Responsibilities: Dispatch qualified personnel, provide timely assistance based on agreed service levels, and maintain ethical business practices.
- Terms Acceptance: Implied upon service request.
- Modification Notification: Updates published on asfviert.info.
ASF Viertel RoadCare GmbH is committed to delivering prompt and effective roadside assistance. While we strive for the fastest possible response, exact arrival times can vary based on traffic conditions, weather, and call volume. We will always endeavor to provide an estimated time of arrival upon service request. Our technical staff are trained professionals, equipped to handle a wide range of common vehicle issues.
- Response times are estimates, influenced by external factors.
- Qualified and experienced technicians dispatched.
- Multilingual support available for clear communication.
Service Scope and Limitations
Our roadside assistance and digital toll services cover a comprehensive range of needs for motorists traversing Austria. However, it is important to understand the specific scope and any limitations to ensure your expectations are met.
Roadside Assistance Services: We provide 24/7 emergency towing and recovery, on-the-spot battery jump-start and replacement coordination, flat tire change and puncture repair coordination, fuel delivery and misfuel assistance, and lockout assistance. For accidents, we offer coordination with local authorities.
Digital Toll Services: Our expertise extends to digital vignette (e-vignette) guidance and activation support for Austrian motorways, as well as Go-Box and toll compliance advisory for light commercial vehicles. We also assist with route planning including toll cost advisory.
Geographic Coverage:
- All major Austrian motorways (Autobahnen)
- Key federal highways (Bundesstraßen)
- Urban and rural areas within Austria
Key Service Limitations:
- Off-road recovery may incur additional charges depending on complexity.
- Parts and consumables (e.g., new tires, batteries, significant fuel quantities) are charged separately.
- Response times are estimates and can be affected by extreme weather conditions or high demand.
- Disassembly work beyond basic repairs may require transport to a workshop.
Payment Terms and Billing Procedures
Understanding our payment terms and billing processes is crucial for a smooth service experience. ASF Viertel RoadCare strives for clarity in all financial transactions.
Service Pricing and Methods:
Our pricing is competitive and structured based on the type of service, distance, and time of day (e.g., night-time or holiday rates). We accept various payment methods for your convenience, including major credit cards, debit cards, and bank transfers (for pre-arranged or fleet services). Cash payments are accepted on-site by our technicians.
- Itemized invoices provided upon request.
- Clear differentiation between emergency and scheduled services.
Insurance Coordination:
We work with many Austrian and international insurance providers. While direct billing may be possible for certain services or policies, it is the customer's responsibility to confirm coverage with their insurer prior to or immediately after service. We can provide all necessary documentation for your claims.
Payment Dispute and Refund Policies:
Should you have any concerns regarding a bill, please contact our helpline at +43 732 272640 or email [email protected] within 14 days of receiving your invoice. We are committed to resolving disputes fairly and promptly. Refunds, if applicable, will be processed according to our internal policy, typically within 7-10 business days of approval.
Late payments may incur additional charges as per Austrian commercial law. We encourage immediate communication if you anticipate any difficulties with payment.
Liability and Insurance Coverage
ASF Viertel RoadCare GmbH operates with comprehensive liability insurance to protect our customers and property during service delivery. However, it is important to be aware of the scope of our liability and your own insurance requirements.
Service Provider Liability:
Our liability for damages arising directly from our services is limited to the extent permitted by Austrian law. We are not liable for pre-existing damage to your vehicle or for damages that result from your non-compliance with our instructions or safety procedures. We maintain appropriate insurance coverage for our operations, ensuring professional and reliable service even in unforeseen circumstances.
Force Majeure: ASF Viertel RoadCare GmbH shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather events, natural disasters, strikes, or government actions.
Customer Insurance Requirements:
It is the customer's responsibility to ensure their vehicle is adequately insured, particularly against damage during towing or recovery operations. While we take every precaution, your vehicle insurance remains your primary coverage.
For any insurance claim related to our service, please contact us immediately. We will assist by providing necessary documentation and information promptly to facilitate your process.
Dispute Resolution and Complaint Procedures
At ASF Viertel RoadCare GmbH, we aim for complete customer satisfaction. However, should an issue arise, we have a clear and fair procedure for resolving disputes and complaints.
Customer Complaint Process:
If you have a complaint, please contact us without delay via phone at +43 732 272640 or email at [email protected]. Provide all relevant details, including service date, incident description, and any supporting documentation. We commit to acknowledging your complaint within 2 business days and providing a resolution timeline. Most issues are resolved internally within 10-14 business days.
Austrian Law & Consumer Protection:
These terms and all services provided by ASF Viertel RoadCare GmbH are governed by the laws of Austria. Any disputes shall be subject to the exclusive jurisdiction of the courts in Linz, Upper Austria. We fully comply with all relevant Austrian consumer protection laws and regulations.
Mediation and Appeals:
Should an internal resolution not be satisfactory, we are open to mediation as an alternative dispute resolution method, if deemed appropriate by both parties. For further appeals, customers retain all rights under Austrian consumer law to pursue legal recourse through the proper channels. Our goal is always to find an amicable and fair solution.
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