Your Privacy is Our Priority
At ASF Viertel RoadCare, your privacy and data security are fundamental to how we deliver essential roadside assistance and digital toll services. We are fully committed to protecting your personal information with transparency and integrity, ensuring compliance with all Austrian and EU data protection regulations.
Data Protection and Privacy Policy Overview
ASF Viertel RoadCare operates with a profound commitment to your digital rights. Our policies are meticulously crafted to comply with the General Data Protection Regulation (GDPR) and all relevant Austrian data protection laws. We believe in clear, unambiguous communication about how your information is handled.
We adhere strictly to the principles of data minimization, purpose limitation, and accountability as outlined by GDPR. This ensures that we only collect data necessary for providing our services, use it exclusively for its intended purpose, and are responsible for its protection at every stage. This website is developed in compliance with Google Ads and Bing Ads guidelines and fully follows them.
Every interaction, from service requests to website visits, involves clear explanations of our data collection and usage. Our aim is to foster trust by being fully transparent about what data we gather, why we gather it, and how it benefits you in receiving efficient and reliable service.
You have full control over your personal data. This includes the right to access, rectify, erase, restrict processing, object to processing, and data portability. We provide clear mechanisms for exercising these rights, ensuring your preferences are respected.
For any questions or concerns regarding your privacy or our data protection practices, please do not hesitate to reach out. Our dedicated team is available to assist you. You can contact us at: [email protected] or call +43 732 272640.
Our Privacy Policy may be updated periodically to reflect changes in legal requirements or our operational practices. Any significant changes will be communicated prominently on our website, ensuring you are always informed.
Information Collection and Usage
To provide our services efficiently and effectively, ASF Viertel RoadCare collects specific types of information. This collection is always purposeful and aims to enhance your experience and facilitate rapid assistance.
Data Collected During Service Requests
When you request roadside assistance, we collect necessary personal information such as your name, contact number, and email address. This allows our dispatchers to communicate effectively with you and coordinate service.
Emergency Location Data
For prompt response coordination, especially in emergencies, we may collect precise location data from your device, with your explicit consent. This enables our teams to reach you quickly and accurately on Austrian roads.
Vehicle Information
Details about your vehicle, such as make, model, license plate, and specific issue (e.g., flat tire, battery, fuel type for misfuel assistance), are collected to ensure our technicians arrive with the correct tools, parts, or fuel, and to coordinate appropriate towing or recovery services.
Communication Preferences
We record your preferences for communication to ensure we connect with you via your preferred method (phone, SMS, email) concerning your service request, updates, or important announcements regarding our services. If you opt-in for marketing communications, your details are used exclusively for that purpose, with clear opt-out options always available.
Third-Party Data Sharing Limitations
ASF Viertel RoadCare does not sell or lease your personal data to third parties for marketing purposes. We only share necessary information with our vetted service partners (e.g., towing companies, specific repair shops) strictly for the purpose of fulfilling your requested roadside assistance, and only under strict data protection agreements.
GDPR Compliance and Customer Rights
Your rights under the GDPR are paramount to us. We provide robust mechanisms for you to exercise control over your personal data throughout its lifecycle with ASF Viertel RoadCare.
Right to Access
You have the right to request access to the personal data we hold about you. We will provide a copy of your data in a commonly used electronic format.
Right to Rectification & Erasure
You can request correction of inaccurate data or deletion of your personal information when it's no longer necessary for the purpose it was collected.
Right to Portability & Restriction
You can request your data in a portable format or ask us to restrict its processing under certain conditions.
For detailed information on any of these rights or to submit a request, please contact our data protection officer directly via [email protected].
Data Security and Protection Measures
ASF Viertel RoadCare employs robust technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Your trust is our highest priority.
Advanced Encryption Protocols
All sensitive customer information, including payment details and personal identifiers, is protected using industry-standard encryption during transmission (TLS/SSL) and at rest (AES-256). This ensures your data remains confidential and integral.
Strict Access Controls and Training
Access to personal data is strictly limited to authorized personnel on a need-to-know basis. Our employees undergo regular training on data protection best practices, emphasizing confidentiality and secure data handling procedures.
Incident Response and Audits
We have comprehensive incident response procedures in place to quickly address and mitigate any potential data breaches. Regular security audits and vulnerability assessments are conducted by independent experts to ensure continuous improvement and compliance with evolving security standards.
In the unlikely event of a data breach, we commit to notifying affected individuals and relevant supervisory authorities in accordance with GDPR requirements and within statutory timelines.
Cookie Policy and Website Tracking
To ensure our website functions optimally and to provide you with the most relevant information, ASF Viertel RoadCare uses cookies and similar tracking technologies. We are fully transparent about their use and offer you control over your preferences.
- Essential Cookies: These are strictly necessary for the operation of our website and to enable core functionalities, such as remembering your language preference or managing your session. They do not collect personal identifying information.
- Analytical Cookies: We use these cookies to understand how visitors interact with our website, such as which pages are most popular and how users navigate the site. This helps us improve our website's performance and user experience. We use aggregated and anonymized data for this purpose, in full compliance with Google Ads and Bing Ads guidelines.
- Functional Cookies: These cookies enable enhanced functionality and personalization, like remembering your preferences (e.g., login details) for future visits.
- Marketing/Advertising Cookies: With your consent, these cookies may be used to track your browsing habits and show you relevant advertisements on other websites. This website is developed in compliance with Google Ads and Bing Ads guidelines and fully follows them for advertising practices.
You have the right to manage your cookie preferences at any time. A prominent cookie consent banner will appear upon your first visit, and you can adjust your settings or withdraw consent through your browser settings or a dedicated link available in our website footer.
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. Be aware that disabling certain cookies may affect the functionality and features available on our website.
